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Frequently asked questions

Quick answers to the things customers ask us most.

UK orders are sent with free 1st Class shipping and usually arrive within 1 to 3 working days. You'll get a confirmation email as soon as your order is on its way.

When your order ships we send a confirmation email with the details. If you haven't received your order within a few working days, send us a message with your order number and we'll track it down for you.

We process orders quickly, but if you need to change your delivery address or cancel, contact us as soon as possible. We'll always do our best to help before your order is dispatched.

Our money-back guarantee covers your first order. If you bought a single bottle, you have 30 days to request a refund, even if it's been opened. If you bought a 3 bottle bundle or a subscription, you have 90 days, and you're welcome to try one bottle and return the other two. To start a refund, just send us a message through this form with your order number. Full details are in our Terms and Conditions.

You're in full control. You can change, pause, skip or cancel your Subscribe & Save deliveries at any time from your account, or just send us a message and we'll sort it for you. There's no lock-in and no cancellation fees.

Take one tablet daily, ideally with a meal. Morning is a great time, as B vitamins contribute to normal energy-yielding metabolism throughout the day.

Yes. Methylated B Complex Ultra is fully vegan, non-GMO and made in Britain. If you're pregnant, breastfeeding, taking medication or have a medical condition, check with your doctor before taking any new supplement.

Methylated means the vitamins are in their active forms, which are easier for your body to recognise, absorb and use. This can be especially beneficial for those with gene variations that affect vitamin activation.

Yes. Every batch is manufactured in Britain, in facilities that are independently certified to recognised quality and food-safety standards.

Can't find your answer? Send us a message and we'll be happy to help.